Help & Support

Vendor Help Centre

How can we help you grow?

Answers, guides, and direct support — all in one place.

Popular: FICA for payouts Photo guidelines Couple cancellations POPIA basics
All systems operational. Last incident: 18 May 2025 (resolved in 14 min). View status →
Getting Started
Listings & Photos
Bookings & Quotes
Payments & Payouts
Reviews & Disputes
SA Compliance

Popular Articles

Showing all 14 popular
Photo guidelines that drive enquiries popular
5 min read · Updated 28 May 2025
FICA documents you'll need to receive payouts SA compliance
3 min read · Updated 14 May 2025 · Required for payouts > R 25,000
How WedConnect escrow protects your payouts popular
4 min read · Updated 02 Jun 2025
Pricing your packages competitively in SA
7 min read · Updated 22 May 2025 · By category benchmark
Handling a couple's cancellation — and the CPA SA compliance
6 min read · Updated 08 May 2025 · Consumer Protection Act
How to reply to a negative review (without making it worse)
5 min read · Updated 12 May 2025
POPIA compliance basics for vendors SA compliance
8 min read · Updated 30 Apr 2025 · Includes IO registration
How to set up your first listing — step-by-step updated
10 min read · Updated 06 Jun 2025
Responding when a couple disputes a milestone
6 min read · Updated 19 May 2025
VAT, SARS and invoicing through WedConnect SA compliance
5 min read · Updated 25 Apr 2025
Linking your business bank account for payouts
4 min read · Updated 18 May 2025
Pausing your listing for school holidays or restoration
2 min read · Updated 14 May 2025
Why my listing isn't showing up in search
5 min read · Updated 02 Jun 2025
Showing your BBBEE level on your listing SA compliance
3 min read · Updated 28 Apr 2025

My Support Tickets

Bank verification taking longer than 3 days
TKT-1042 · Opened 04 Jun 2025 · 2 messages
Open
"Hi Cape Gardens team — we've passed your FNB details to our verification partner. They're currently working through a backlog from end-of-month. Expected resolution: within 24 hours."
Couple disputed catering milestone — need help responding
TKT-1038 · Opened 02 Jun 2025 · 5 messages · Awaiting your reply
Reply needed
Our dispute team has reviewed the case and prepared a recommended response template. Open the ticket to review and send.
How do I add multiple admins to my account?
TKT-1019 · Opened 18 May 2025 · Resolved 19 May 2025
Resolved

Contact Support

Live chat
Typical reply < 15 min · Mon–Sat 08:00–18:00
Online
Email us
support@wedconnectsa.com · 24 hour reply
Request a callback
+27 21 555 0192 · Mon–Fri
Urgent dispute or fraud
Priority queue · 4 hour SLA

What's New

Full log →
06 Jun 2025
Mark Milestone Delivered now in Payments
You can now request escrow release from in-escrow invoice rows. Couple gets notified to authorise.
28 May 2025
Bookings page launched
All couple bookings now live in one view — filter by upcoming / action needed / past.
14 May 2025
Listing health checks
My Listings now flags missing prices, low photo counts, and other conversion blockers.
02 May 2025
SnapScan + Ozow added to couple payments
More ways for couples to pay deposits — more conversions for you.

Vendor Academy

How to write a listing that converts
12 min video · Free
The SA Wedding Vendor Handbook (2025)
PDF guide · 42 pages
Vendor community (WhatsApp)
1,200 SA wedding vendors