Help & Support

Couple Help Centre

We're here for every step.

Answers, guides and direct support — for the big day and everything before.

Popular: Authorising a release Lobola planning RSVP setup Refunds & CPA
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Getting Started
Payments & Escrow
Planning Tools
Vendors & Messaging
Wedding Website & RSVP
Traditions & Multi-Day

Popular Articles

Showing all 15 popular
How to authorise a payment release popular
3 min read · Updated 06 Jun 2025
How escrow protects your wedding payments
4 min read · Updated 02 Jun 2025
A practical guide to lobola planning Tradition
12 min read · Updated 04 Jun 2025
12 questions to ask a venue before you book popular
6 min read · Updated 28 May 2025
Building a realistic SA wedding budget
8 min read · Updated 22 May 2025 · By region & guest count
Planning a multi-day wedding (umembeso + white wedding) Tradition
10 min read · Updated 28 May 2025 · Includes vendor coordination
RSVP setup — step by step updated
5 min read · Updated 06 Jun 2025
When can I cancel and get a refund? (CPA basics)
7 min read · Updated 14 May 2025 · Consumer Protection Act
Which 5 vendors to book first (and in what order)
6 min read · Updated 18 May 2025
Managing a guest list with dietary requirements
5 min read · Updated 20 May 2025 · Halal · Vegetarian · Allergies
Combining ceremonies in a multicultural wedding Tradition
9 min read · Updated 06 May 2025
Spotting fake vendors & red flags Safety
5 min read · Updated 28 Apr 2025 · Always pay through WedConnect
How to write a first message to a vendor
3 min read · Updated 22 May 2025 · With templates
Sharing your wedding website with guests
3 min read · Updated 04 Jun 2025
POPIA — your data rights as a couple
6 min read · Updated 30 Apr 2025 · Download / delete your data

My Support Tickets

DJ Vibe hasn't responded to my deposit reminder
TKT-2218 · Opened 04 Jun 2025 · 1 message
Open
"Hi Sarah & James — our concierge has reached out to DJ Vibe directly. We'll have an update within 24 hours and protect your booking either way."
Help — I authorised the engagement shoot release by mistake
TKT-2204 · Opened 02 Jun 2025 · 3 messages · Awaiting your reply
Reply needed
Our team has paused the release and contacted Capture SA. They've agreed to hold the funds while you confirm. Please reply with how you'd like to proceed.
How do I add my partner to my account?
TKT-2173 · Opened 18 May 2025 · Resolved 19 May 2025
Resolved

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What's New

Full log →
06 Jun 2025
Authorise Release in your Budget & Payments page
Review each milestone and release escrowed funds with one click once your vendor delivers.
28 May 2025
Bookings page launched
All your vendor bookings — including traditional ceremony bookings — in one filtered view.
14 May 2025
Cultural & tradition preferences
Tell us about lobola, umembeso, nikah and we'll surface the right vendors and checklists.
02 May 2025
SnapScan, Ozow & instant EFT added
More ways to pay deposits and authorise milestone releases.

Couple Resources

Plan your wedding in 12 months
18 min video · Free
The SA Wedding Planning Handbook (2025)
PDF guide · 48 pages
Real Weddings — inspiration gallery
Curated SA weddings, all styles
Couples WhatsApp community
2,400 SA couples planning their day